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Returns & Exchange

Return & Exchange

For any queries, please email customercare@beebay.com OR call at +91-9958-991405 during working hours - 9.30 am to 5.30pm, Monday to Saturday.

Shipping

  • We are committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except weekends and public holidays.
  • Orders received till 9:00 am will be dispatched on the same day. Orders received after 9.00 am or on non-working days will be dispatched on the next working day.
  • Most orders are delivered within 3 to 7 working days depending on the location of delivery.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care number or email us mentioning your Order ID.


Order Cancellation

Order cancellation or change in order can be done till the order has not been packed. Please call our customer care number or email us mentioning your Order ID.


Returns

Products can be returned within 15 days from the date of purchase.
If you think, you have received a wrong product or in a bad condition please call our customer care number or email us mentioning your Order ID. We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you send us the product back.
Following products shall not be eligible for return:

  • Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery.
  • Products sold during sale cannot be returned unless it is a defective product.
  • Any items that have been worn or washed.

Only following products shall be eligible for return / exchange:

  • Damaged product
  • Incorrect product
  • Size exchange, subject to availability (exchange only, no return)

We may ask you to share images of the item/packaging to facilitate the return process.


Refunds

We issue store credits in case of eligible prepaid order cancellation or return of paid items. You will need to send us the garments you want to return at the below address. On receipt of goods in our warehouse we will issue a store credit of the same amount, for the next time you shop at Beebay. Rs. 100 will be added to the store credit to cover shipping cost borne by customer in case of faulty product delivery.

Return Address -

Beebay Kidswear
Plot No. 9, Sector 27/A
Main Mathura Road
Faridabad
Haryana - 121003
Ph - 9958-991405


Shopping through Retail Outlet

Products bought online cannot be returned at the store.
Products bought at the stores cannot be returned online.

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